Information on the return of goods
RETURN GOODS :
If for any reason the Customer is not satisfied with his purchase, the unworn items, in perfect condition and with tags, can be returned for size change, color change or refund within 14 days from the date of receipt of the goods.
To request the return authorization, you must contact the orders department at firstname.lastname@example.org indicating your name and surname, the order number, the item / s to be returned, the reason and the type of compensation desired (Return or Exchange).
Once the e-mail has been received and the procedure is completed, Manifatture Toscane srl will send you a confirmation by e-mail and instructions for returning the item / s.
- All costs for the return shipment will be charged to the customer who will entrust the shipment to a courier of his choice.
It is understood that, in case of damaged goods or sent by mistake, the Customer will not have to bear any cost for the return; in this case, a photo will be requested to email@example.com, which will provide for the direct refund or collection of the goods at our expense.
- The return shipment must take place no later than 14 days (including holidays) from receipt of the order.
TWO TYPES OF COMPENSATION ARE AVAILABLE:
1. Change size / color: it is possible to change only for a different size or a different color of the same item, if available.
2. Return with refund: if the Customer chooses the return, the payments made in our favor will be refunded, excluding shipping costs. These refunds will be made using the same payment method you used for the initial transaction.
TERMS AND CONDITIONS :
The items must not have been worn, washed or altered and must not show any signs of use.
Each item must be returned including all original labels, packaging and accessories received with the order.
All items must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been in any way damaged and / or altered or used.
In the event that the customer receives defective goods, or that errors occur in shipments by Manifatture Toscane srl, it is required to follow the same instructions above.
Manifatture Toscane srl also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions provided.
For all aspects not specifically expressed, the European reference legislation for distance trading is valid, to which reference is made in full.