Refund Policy

RETURN GOODS:

If for any reason the Customer is not satisfied with his purchase, the items in perfect condition and with tags can be returned for size change, color change or refund within 14 days from the date of receipt of the goods.

RETURN INSTRUCTIONS

The Customer has the right to withdraw from the contract, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and designated by you acquire physical possession of the last good.

To exercise the right of withdrawal, the customer must inform the company Manifatture Toscane srl, Via 26 giugno 105a, 50050, Bassa (Fi), +39 320 8858280, onlinecapalbioabbigliamento@gmial.com, by means of an explicit declaration (eg . letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory.
https://capalbio.store/en/pages/modulo-di-recesso
To meet the cancellation deadline, it is sufficient for you to send your notification of exercise of your right of withdrawal before the cancellation period has expired. "

The goods to be returned must be sent at the expense of the customer to the following address:
Manifatture Toscane srl
Via 26 giugno, 105a
50050, Bassa (Fi)
Italy
+39 3208858280
onlinecapalbioabbigliamento@gmail.com

If for any reason the customer refuses to deliver the shipment, all shipping costs charged to Manifatture Toscane srl will be deducted from the customer's refund.

TWO TYPES OF COMPENSATION ARE AVAILABLE:
1. Change size / color: it is possible to change only for a different size or a different color of the same item, if available.
2. Return with refund: if the customer chooses the return, he will be refunded the payments he has made in our favor, including shipping costs. Such refunds will be made using the same payment method you used for the initial transaction.

 TERMS AND CONDITIONS:

The items must not have been worn, washed or altered and must not show any signs of use.

Each item must be returned including all original labels, packaging and accessories received with the order.

In the event that the customer receives defective goods, or that errors occur in shipments by Manifatture Toscane srl, it is required to follow the same instructions above.

Furthermore, Manifatture Toscane srl reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions provided.

Unless otherwise agreed between the parties, the right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
Contracts for the delivery of goods which can deteriorate rapidly or whose expiration date would be quickly exceeded;
Contracts for the delivery of sealed goods that are not eligible for return for reasons of health protection or hygiene if their seal has been removed after delivery;
Contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
Contracts for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on the fluctuations of the market on which the entrepreneur has no influence;
Agreements for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery;
Contracts for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.

For all aspects not specifically expressed, the European reference legislation for distance trading is valid, to which reference is made in full.

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