Shipping policy

Terms of sale

Manifatture Toscane srl relies on the BRT Bartolini s.p.a. shipping service. for national services and Fedex for services for non-European countries, from Monday to Friday from 9.00 to 16.00.

Deliveries are prepared on Monday and Thursday; therefore all orders placed after 10:00 on the respective days will be taken over from the following day.

Orders placed over the weekend will be processed starting on the following Monday morning.

Delivery times vary depending on the destination, but are still guaranteed within 2/3 working days for shipments to Italy, while they can be from 3 to 10 working days based on the delivery times of European and non-European couriers. We apologize for any delivery delays due to adverse weather conditions, strikes, holidays. We are working with an external third party for the delivery of our merchandise.

After the two delivery attempts, the order will go into storage and you will be contacted by our company to manage costs and agree on a new delivery date.

SHIPPING COST: 

Shipping isfree for Italy and the countries of the European Union, while for the other countries a fee of 40 € will be applied.

We would like to remind our new customers that Manifatture Toscane srl reserves the right to request and verify the transaction, even by contacting the bank of reference, before the actual debit of the customer's credit card takes place.

This verification could cause some delay in the shipment of your first order.
During the sales or promotions period, shipments may take longer.

In all cases we reserve the right to postpone the shipment if there are events of force majeure not dependent on our will.
All customers who place an order establish a commercial relationship with Manifatture Toscane srl and therefore undertake to accept delivery of their package.

If for any reason the Customer refuses the delivery of the shipment or requests the return to the sender, any shipping costs - charged to Manifatture Toscane srl - would be deducted from any refund due to the Customer.

 


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